FAQ

PRODUCT - Rice / Multi cooker

What do I do if I see steam leaking not from the top nozzle, but from the side of my rice cooker?

  1. Clean your Cover packing
    Safely unplug your rice cooker and open your lid to let it cool down. Once the inside lid area is cool enough to touch check your cover packing to see if there is any objects that are stuck to the lid and may have caused the leak. Make sure to clean your cover packing to get rid of any objects that may have interfered with the sealing of your lid.

  2. Replace your Cover Packing
    Cuckoo Cover Packing's usually have a life expectancy of 1 yr. If your rice cooker uses DH Cover Packing then the life expectancy is usually 1½ yrs. If you see that your cover packing has a any serious tears or warping, stop using the rice cooker and replace your cover packing as soon as possible.

Why do I hear strange noises while my rice cooker is cooking and warming?

Please keep in mind that it is normal to hear a fan noise while the rice cooker is cooking and warming. This is due to the cooling system built into the rice cooker.

Mein Gerät absorbiert Gerüche nach Erstinbetriebnahme, ist das normal?

If you've been using the multi-cooking method with your rice cooker for cooking stews or soups, it will most likely cause an odor from the previous cooked dish. In order to resolve this odor, fill your pot with a quarter of clean water and 1 spoon of vinegar and set it to cook in your rice cooker for 30minutes. This process will clear the ventilations of your rice cooker through fumigation.
After the 30 minutes removes the pot and clean the inner pot of the rice cooker.

Why does my rice look uncooked or over-cooked?

1. If your rice seems either uncooked or over-cooked, it might be due to the fact that you used either too little water or too much to cook your rice. Please check the water meter on the pot as a reference for how much water to use according to the amount of rice you want to make.
2. Another reason for this problem may be that you chose the wrong cooking settings. Please check your manual for reference to the correct cooking settings.
3. Also, there are 3 stages to cooking rice: Step 1: Cooking stage, Step 2: Settling stage, and Step 3: Warming stage.

If you open your rice cooker during either Step 1 or Step 2 your rice will not be fully cooked or will come out mushy. Please make sure to wait until it reaches the warming stage to enjoy a fully cooked and tasteful rice.

Kann ich mit meinem Gerät auch Milchreis zubereiten?

Kann ich mit meinem Gerät auch Risotto zubereiten?

Kann ich mit meinem Gerät auch Brot backen?

Worin besteht der Unterschied zwischen der normalen Innentopfbeschichtung und der Xwall-Diamant Beschichtung

Was ist der Unterschied zwischen einem normalen Reiskocher und dem Cuckoo Multikocher?

Was ist der Unterschied zwischen der IH (Induktions Heizmethode) und der HP (Hochdruck Heizmethode)?

Nachdem ich meinen Kuckuck einige Male benutzt hatte, fand ich einige Kratzer in meinem Topf. Ist das normal?

Wie lange dauert es durchschnittlich den Reis zuzubereiten?

Wo kann ich passende Rezepte für mein Modell finden?

Kann ich die abnehmbaren Teile im Geschirrspüler reinigen?

Haben Sie noch weitere Fragen?

ORDER, DELIVERY & RETURN

Welche Versandkosten fallen an, wenn ich ein Produkt bestelle?

  1. Clean your Cover packing
    Safely unplug your rice cooker and open your lid to let it cool down. Once the inside lid area is cool enough to touch check your cover packing to see if there is any objects that are stuck to the lid and may have caused the leak. Make sure to clean your cover packing to get rid of any objects that may have interfered with the sealing of your lid.

  2. Replace your Cover Packing
    Cuckoo Cover Packing's usually have a life expectancy of 1 yr. If your rice cooker uses DH Cover Packing then the life expectancy is usually 1½ yrs. If you see that your cover packing has a any serious tears or warping, stop using the rice cooker and replace your cover packing as soon as possible.

Kann ich die Produkte auch direkt bei ihnen abholen?

Please keep in mind that it is normal to hear a fan noise while the rice cooker is cooking and warming. This is due to the cooling system built into the rice cooker.

Haben sie auch ein Ladengeschäft, wo man sich die unterschiedlichen Modelle anschauen kann?

If you've been using the multi-cooking method with your rice cooker for cooking stews or soups, it will most likely cause an odor from the previous cooked dish. In order to resolve this odor, fill your pot with a quarter of clean water and 1 spoon of vinegar and set it to cook in your rice cooker for 30minutes. This process will clear the ventilations of your rice cooker through fumigation.
After the 30 minutes removes the pot and clean the inner pot of the rice cooker.

Wie lange dauert es, bis ich die Ware erhalten kann?

1. If your rice seems either uncooked or over-cooked, it might be due to the fact that you used either too little water or too much to cook your rice. Please check the water meter on the pot as a reference for how much water to use according to the amount of rice you want to make.
2. Another reason for this problem may be that you chose the wrong cooking settings. Please check your manual for reference to the correct cooking settings.
3. Also, there are 3 stages to cooking rice: Step 1: Cooking stage, Step 2: Settling stage, and Step 3: Warming stage.

If you open your rice cooker during either Step 1 or Step 2 your rice will not be fully cooked or will come out mushy. Please make sure to wait until it reaches the warming stage to enjoy a fully cooked and tasteful rice.

Bieten sie auch Expresslieferungen an?

Liefern sie auch in andere EU-Länder?

Still have questions?

WARRANTY & SERVICE

Bieten sie auch einen Reperaturservice an?

  1. Clean your Cover packing.
    Safely unplug your rice cooker and open your lid to let it cool down. Once the inside lid area is cool enough to touch check your cover packing to see if there is any objects that are stuck to the lid and may have caused the leak. Make sure to clean your cover packing to get rid of any objects that may have interfered with the sealing of your lid.

  2. Replace your Cover Packing
    Cuckoo Cover Packing's usually have a life expectancy of 1 yr. If your rice cooker uses DH Cover Packing then the life expectancy is usually 1½ yrs. If you see that your cover packing has a any serious tears or warping, stop using the rice cooker and replace your cover packing as soon as possible.

Besteht die Garantie auch in anderen EU-Ländern?

Please keep in mind that it is normal to hear a fan noise while the rice cooker is cooking and warming. This is due to the cooling system built into the rice cooker.

Was sind die Garantiebestimmungen?

If you've been using the multi-cooking method with your rice cooker for cooking stews or soups, it will most likely cause an odor from the previous cooked dish. In order to resolve this odor, fill your pot with a quarter of clean water and 1 spoon of vinegar and set it to cook in your rice cooker for 30minutes. This process will clear the ventilations of your rice cooker through fumigation.
After the 30 minutes removes the pot and clean the inner pot of the rice cooker.

Ist es möglich die Garantie zu verlängern?

1. If your rice seems either uncooked or over-cooked, it might be due to the fact that you used either too little water or too much to cook your rice. Please check the water meter on the pot as a reference for how much water to use according to the amount of rice you want to make.
2. Another reason for this problem may be that you chose the wrong cooking settings. Please check your manual for reference to the correct cooking settings.
3. Also, there are 3 stages to cooking rice: Step 1: Cooking stage, Step 2: Settling stage, and Step 3: Warming stage.

If you open your rice cooker during either Step 1 or Step 2 your rice will not be fully cooked or will come out mushy. Please make sure to wait until it reaches the warming stage to enjoy a fully cooked and tasteful rice.

Still have questions?

Wir verwenden Cookies, damit wir Ihnen die bestmögliche Bedienbarkeit auf unser Website bieten können. The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!